← Back to TapBak

Privacy Policy

Last Updated: September 30, 2025

1. Introduction

TapBak ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, business name)
  • Payment information
  • Business branding (logos, colors, card designs)
  • Customer data you input (names, phone numbers, email addresses, transaction history)

2.2 Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (features used, time spent, interactions)
  • Log data (access times, pages viewed, errors)

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Process payments and transactions
  • Send loyalty cards to customer wallets (Apple Wallet, Google Wallet)
  • Generate QR codes and manage stamp tracking
  • Provide analytics and insights
  • Send administrative notifications and updates
  • Respond to customer support inquiries
  • Prevent fraud and ensure security

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • Service Providers: hosting providers and Apple/Google (wallet integration)
  • Legal Compliance: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales

5. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of data at rest
  • JWT-based authentication
  • Regular security audits
  • Access controls and monitoring

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, and fraud prevention.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications
  • Object to data processing

To exercise these rights, contact us at support@tapbak.com

8. GDPR Compliance

For users in the European Economic Area (EEA), we process data based on:

  • Contract performance (providing the Service)
  • Consent (where applicable)
  • Legitimate interests (fraud prevention, service improvement)
  • Legal obligations

9. Cookies and Tracking

We use cookies and similar technologies for:

  • Authentication and session management
  • Analytics and performance monitoring
  • User preferences

You can control cookies through your browser settings.

10. Third-Party Services

Our Service integrates with:

  • Apple Wallet: Subject to Apple's privacy policy
  • Google Wallet: Subject to Google's privacy policy

11. Children's Privacy

TapBak is not intended for users under 18. We do not knowingly collect data from children.

12. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

13. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service.

14. Contact Us

For privacy-related questions or concerns, contact us at:

Email: support@tapbak.com